APPLE WINS LAPTOP MAGAZINES TECH SUPPORT SHOWDOWN 2009 AGAIN

TECH SUPPORT SHOWDOWN 2009 by Laptop Magazine rates 10 computer companies' tech support. Among those APPLE comes out as the WINNER again.Apple's overall grade for 2009 was an "A," scoring an "A" for both phone and Web support.

"Apple has consistently offered some of the best Web and phone support of any computer vendor, and this year was no different," the magazine said in evaluating Apple. "Its Web site is brimming with well-ordered FAQs, query-based search, and PDF manuals, the latter of which quickly answered our external monitor question."

Apple's support performance over the last few years, coupled with the popularity of the iPhone and iPod, have propelled Apple's Mac sales. In its 2009 fiscal third quarter, Apple reported selling 2.6 million Macs, up 4 percent from the year ago quarter.

Comparing it to the other companies involved in the showdown,

1. Acer received a C-
2. ASUS (B-)
3. Dell (C-)
4. Fujitsu (B-)
5. Gateway (B-)
6. HP (C-)
7. Lenovo (B+)
8. Sony (B+)
9. Toshiba (B).

Apple also received "A" ratings in 2007 and 2008 from the magazine for its tech support.